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At Dominion Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy that allows for the return or exchange of merchandise within 30 days of the purchase date. Please carefully read and understand the following terms and conditions:

1. New Customer Returns & Exchanges:

   • New customers are eligible for special free returns or exchanges within 30 days of receiving their order.
   • This offer applies to first-time orders only and includes return shipping at no additional cost.
   • To check if your order qualifies, please contact our support team at support@entrdominion.com.

2. Eligibility for Returns:

   • Only unopened merchandise in its original packaging will be accepted for returns.
   • The item(s) must be unused, unworn, and in the same condition as when you received them.
   • All original tags and labels must be intact and attached to the merchandise.

3. Return Process:

   • To initiate a return, please open a return request  or reach out to support@entrdominion.com within 7 days of receiving your order.
   • Our customer support team will provide you with further instructions on how to proceed with your return.
   • Please ensure that the item(s) are securely packaged to prevent any damage during transit.

4. Return Shipping:

   • Return shipping is free for new customers as outlined above.
   • For existing customers, the customer is responsible for all return shipping costs unless otherwise specified in promotions.
   • We will provide a return label for the shipment.
   • Dominion Apparel is not responsible for any lost or damaged return shipments.

5. Refund Process:

   • Once we receive and inspect the returned merchandise, we will notify you of the status of your return.
   • If the returned items meet the eligibility criteria, we will process a refund to the original payment method used.
   • Shipping fees, if applicable, are non-refundable.

6. Exclusions:

   • For hygiene and safety reasons, certain items are non-returnable. These may include, but are not limited to, underwear, swimwear, and accessories.
   • Final sale items, including clearance or discounted items, are non-returnable and non-refundable.

7. Damaged or Defective Items:

   • If you receive damaged or defective merchandise, please contact our customer support team immediately.
   • We will provide assistance and guidance on how to resolve the issue, including options for exchange or replacement.

Please note that this return policy applies only to purchases made directly from Dominion Apparel. If you purchased through an authorized retailer, please refer to their respective return policies.

If you have any questions or require further clarification, don't hesitate to reach out to our customer support team. We’re here to assist you and ensure your satisfaction.